The Dynatrace unified observability platform helps organizations understand their business like never before, delivering real-time, contextual insights that power trustworthy AI outcomes.
By unifying data, automating root cause analysis and optimizing performance across cloud, operations and security, Dynatrace enables teams to drive efficiency, strengthen reliability and scale innovation with confidence.
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Security & Protection Services
ADT
200% reduction in MTTR through AI
$4.89 billion revenue (2024)- 4,000+ professional engineers
- ~13,000 employees
- 150+ years experience in security
Goal
To scale a cloud-native platform that supports connected devices and real-time customer monitoring.
Challenge
Primarily built on a complex, distributed environment spanning Kubernetes and multiple domestic regions of Google Cloud, it was difficult to create a unified view.
Solution
ADT needed a modern observability platform that would provide visibility across its systems. It selected Dynatrace due to its:
- Ability to unify logs, traces, metrics and events in a single platform.
- AI-driven insights that detect root-cause in near-real time across cloud workloads.
- Enrichment of business events data that drives unmatched reliability and scalability.
The Dynatrace difference
Dynatrace empowered ADT to drive its business forward in the cloud with AI-powered insights.
Optimized spend: Log-monitoring costs reduced by 30-40%.
Proactive improvements: Dynatrace Business Events enable engineers to see the customer journey end-to-end.
Faster resolutions: SRE teams using Dynatrace AI achieved an MTTR reduction of 200%.
Greater reliability: Automation of synthetic monitoring workflows reduced resolutions from hours to seconds.
Travel
Air France-KLM
Seamless business and IT intelligence with AI
- Flights to over 320 destinations across 90 countries
- 98 million passengers transported in 2024
- Fleet of 564 aircraft
- One of Europe's largest airline groups
Goal
To drive stable IT operations and ensure service reliability to meet profitability and reputational targets.
Challenge
Multiple monitoring tools made it difficult to detect and resolve issues before they impacted customers.
Solution
Air France-KLM needed an intelligent approach to monitoring its digital services and flight operations. It selected Dynatrace for a variety of reasons, including:
- Unified observability across cloud, containers, microservices and mobile platforms.
- AI-driven insights to detect root cause in real time and escalate to the correct team.
- Automation capabilities support proactive and predictive issue prevention during cloud transformation.
The Dynatrace difference
Dynatrace empowered Air France-KLM to unify business and IT intelligence through AI-powered automation and real-time observability.
Cloud-scale reliability: Complete insight into all of the complexities of a cloud native environment.
Seamless operations: AI-powered insights are an early warning system to prevent problems before they happen.
Faster resolutions: Instant root-cause identification streamlined incident response and cut reliance on war-rooms.
Enhanced innovation: DevOps teams gained deeper visibility into software development, enabling faster and safer release cycles.
Manufacturing
Coca-Cola Hellenic Beverage Company
AI-powered analytics enables 30% reduction in MTTR
- ~3 billion unit cases sold annually
- 29 markets
- 1.8 million customers
- 33,000 employees
Goal
To improve application performance and ensure reliable digital services that keep complex operations running smoothly.
Challenge
Fragmented monitoring tools made it difficult to detect and resolve issues across a hybrid, multicloud environment.
Solution
CCHBC needed unified, intelligent observability to manage performance across applications, infrastructure, and third-party supply chain systems. It chose Dynatrace due to its:
- Partnership with PowerConnect for SAP Observability.
- Single platform that consolidates performance data across all applications, services and dependencies.
- AI for precise, real-time root-cause detection that prevents user-impacting issues.
The Dynatrace difference
Dynatrace enabled CCHBC to streamline observability, automate key processes, and deliver better user experiences across its global supply chain.
Faster resolutions: AI-powered analytics enables 30% reduction in MTTR for major incidents.
Improved collaboration: Shared real-time insights help internal teams and vendors resolve issues quickly.
Greater reliability: Actionable insights enhance system performance.
Optimized operations: End-to-end visibility supports improvements across the entire order-to-cash process.
Customer Stories
See how our inspiring customers innovate faster in the cloud and deliver AI-powered results with Dynatrace.
